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About IT@JH

Getting Started

Information Technology at Johns Hopkins Institutions, commonly referred to as IT @ JH, provides many information technology resources, services, and experts to our customer groups. This page is a great place to get started--for computer "newbies," for new arrivals to the Johns Hopkins institutions, or for those just needing to be re-acquainted with basic IT @ JH computing services.

  1. Getting a JHED ID
  2. Email
  3. Getting a Computer
  4. Virus Protection
  5. Getting Connected
  6. Software
  7. Getting Help

GETTING A JHED ID

The first step to accessing IT@JH computing resources is obtaining your Johns Hopkins online ID, often referred to as your JHED ID (pronounced "JED"). As a Johns Hopkins student, faculty, or staff member, a JHED login ID has already been created for you. However, you will need to verify your identity and set up a password before successfully signing in to the myJH portal. If you do not know your JHED login ID, try the following steps:

  1. Open a web browser to http://my.jh.edu/
  2. Click on the "New Visitor?" link located below the "Login" button and follow instructions for setting up your account.

For more information on your setting up JHED profile, click here: http://it.jhu.edu/jhed/firstlogin.html

EMAIL

Outlook/Exchange

Exchange is Microsoft's version of email, calendar and contacts that is available for your PC, Mac, mobile devices and via the web. The solution includes support for a number of browsers that include Internet Explorer, Firefox, Chrome and Safari. It includes support for hundreds of mobile devices such as Windows Mobile, iPhone, iPad and Android. The solution at Hopkins was built with Disaster Tolerance in mind with 4 copies of each mailbox located in two geographically separated datacenters. Two copies are located at Mount Washington and two copies are located at the East Baltimore campus. Enterprise participants are able to share calendars, view free\busy information and experience instant messaging integation with Hopkins faculty and staff using Microsoft Lync. Email archiving using Microsoft native product is now supported.

Outlook Web Access

Office 365 (O365)

Johns Hopkins University now has a set of powerful email, web, and collaboration tools that can help you work faster and gain skills for the workplace. Microsoft Office 365 includes your favorite Office features online and allows you to create sophisticated reports and presentations, collaborate in real time with classmates and/or colleagues, and share and edit documents from your phone, PC, or Mac.

Office 365 Web Access

GETTING A COMPUTER

Mobile Computing Program

To help achieve a more standardized, supportable mobile computing environment, the Mobile Computing Program (MCP) partners with select computer vendors so that Hopkins students, faculty, and staff can purchase specially selected mobile systems at very competitive prices.

Hopkins Technology Store

The Johns Hopkins Technology Store offers Hopkins students, faculty, and staff convenient access to specially configured and priced academic computing resources with expert advice, service and support. A valid Hopkins ID is required for all personal purchases. The store is located on the Homewood Campus in Garland Hall.

VIRUS PROTECTION

System Center Endpoint Protection

IT@JH offers Microsoft System Center Endpoint Protection, available for Windows, Mac OS X, and Linux operating systems. The software is freely available for your use, but only on Johns Hopkins-owned computers or Johns Hopkins student-owned computers. The Windows version allows the automatic uninstallation of prior Symantec, McAfee, and TrendMicro products, as well as Microsoft Forefront Client Security / Endpoint Protection AV agents. This software is a standalone version that is self-managed. For personally-owned (non-student) computers, the Endpoint Protection Downloads page offers a link to Microsoft Security Essentials, which can be used on any Windows computer, as well as alternatives for other operating systems on personally-owned, non-Johns Hopkins student computers.

Johns Hopkins faculty, staff, and students may use System Center Endpoint Protection products at no cost on computers owned by the University or Health System, or on Johns Hopkins student-owned computers, as long as they remain part of the Johns Hopkins community.

GETTING CONNECTED

Johns Hopkins Address Registration System (JHARS)

JHARS permits your desktop or laptop to connect to the Johns Hopkins network via a dynamic or static IP address. Most users will only require a dynamic IP address to get started.

Wireless Connections

Johns Hopkins has two wireless networks, "hopkins" for faculty, staff, and students (or anyone with a valid JHED ID) , and "GuestNet" for casual use by guests and visitors at any Hopkins location. For information on Hopkins' wireless networks, including connectivity requirements, visit the Wireless Networking home page.

SOFTWARE

Software Licensing Information Center (SLIC)

The Software Licensing Information Center (SLIC) provides you with information regarding software, software licenses, who can purchase software, and how to purchase software using the SPARS system. Visit the SLIC website

Software Procurement and Renewal System (SPARS)

The Software Procurement And Renewal System (SPARS) allows you to purchase software for your Hopkins-owned computer system and the system is accessed via the myJH portal (http://my.jh.edu) or directly at https://spars.jhu.edu/logon.asp. You may also purchase software for working at home via the SPARS site.

GETTING HELP

On the East Baltimore campus, call the Help Desk at 410-955-HELP (4357). On the Homewood Campus, the Help Desk phone number is 410-516-HELP (4357). There are also FAQs available for your reference which may help you solve your problem on your own. You can access all of the help resources from one page at : http://it.johnshopkins.edu/help/