Skip Navigation

Getting Connected to Hopkins MyCloud Desktop

Getting Connected To Hopkins MyCloud

(Click to download a full word document)


There are two primary methods for accessing Hopkins MyCloud:

  • The MyJH Portal under the “Cloud” category.  The MyCloud link works from inside or outside the Hopkins network with the use of multi-factor authentication (MFA).
  • Direct access via any HTML5 enabled web browser is available by clicking MyCloud Web Portal, or by copy/pasting into your browser search bar.


Accessing the MyCloud Web Portal:

Enter your JHED ID and Password:

**NOTE: If you are accessing through a managed desktop, Enterprise Single Sign On will pass your credentials through automatically.

Click ‘Detect Receiver’:


You may see the following pop-up, or something similar (browser experience may vary):

  • Enable Chrome to "Open Citrix Receiver Launcher":

  • Click ‘Remember my choice for all links of this type
  • Click ‘Launch Application
If Citrix Receiver is already installed, click ‘Already Installed
  • Most managed systems will have a pre-installed Citrix Receiver, and you may ignore the license agreement at this time.
    • **NOTE: Current supported versions of Citrix Receiver: Windows: 4.5.x and newer / Mac: 12.3.x and newer.
  • ​​If your system does not have Citrix Receiver, you may accept the agreement, and proceed with a manual installation of Citrix Receiver.


Accessing Applications from the MyCloud Web Portal:

Locate the three tabs in the blue ribbon bar at the top of the portal. Click on the “Apps” tab.

Type “Epic Hyperspace PRD” in the search box

Click the icon for Epic Hyperspace PRD to launch the app:

To make this process easier the next time you log in, the icon can be added to your default favorites tab:  Click “Details” next to the Epic Hyperspace PRD Icon:

Click “Add to Favorites”: 



*Note: Although individual access to applications will vary, all available applications can be searched and accessed using the same method outlined above.



Accessing the MyCloud Desktop from the MyCloud Web Portal.

You will start on the Storefront landing page at the ‘Favorites’ tab:


Navigate to ‘MyCloud Desktop’, and click the icon:

**Note: Some browsers may prompt with an .ica file. Click the .ica to launch your desktop.
**Note: You may also click the drop down menu on the right, and select “Always open files of this type”.

The desktop will load, and you are connected!

Congratulations! You are now connected to your Hopkins MyCloud Desktop!


Connecting to Hopkins MyCloud Desktop via HTML5 “Light Version”


  • Customer is working remotely and/or is using a personal or unsupported device.

Log into Hopkins MyCloud with the directions above using JHED ID, password, and multi-factor authentication (MFA).

Once in Storefront; Click on your name in the upper right hand corner.

Click ‘Change Citrix Receiver’.

Click ‘Use Light Version’.

You will be automatically returned to Storefront.

This will configure Citrix Receiver to use the HTML5 “Light” version.

**IMPORTANT NOTE: Once connected to Hopkins MyCloud, close the inactive Storefront browser window! If this step is skipped you will be disconnected within 20 minutes due to inactivity, even if you are actively working inside the desktop.



Navigating the Citrix Client for Hopkins MyCloud Desktop

At the top of the window shade, click the down arrow:

This will show a series of options available through the Citrix client.

The ‘Home’ button will reduce all your open desktop session windows, so you can use the local desktop and applications.


Ctrl+Alt+Del’ will send a command similar to your local windows workstation.

Preferences’ will take you to the settings menu:

**Note: No changes are required.

Full-Screen’ will take you to full screen mode, and vice versa for windowed mode.

Shortcuts’ will open a sub menu of Storefront features.

**Note: This feature is partially functional in full screen mode only

Disconnect’ will disconnect your current Hopkins MyCloud Desktop session.

**Note: Your desktop will continue to run, but your secure session will disconnect.

Or you can double click the ‘Disconnect’ button conveniently located on your desktop:



Using Multiple Monitors.

To utilize multiple (dual) monitors:

  • Window’ the Hopkins MyCloud Desktop session.
  • Drag/stretch the session across both monitors.
  • Maximize the session back to ‘Full Screen’ mode. 
  • The session will automatically expand to use both monitors.

Example for Creating a ‘Favorite

On the Citrix StoreFront landing page, click the ‘Desktops’ or ‘Apps” tab at the top:

Locate the target ‘Desktop’ or ‘App’, click ‘Details’, and then click ‘Add to Favorites’:

Your Desktop or App can now be found on your Favorites Tab.

**NOTE: You can also remove a favorite by clicking ‘Remove’ from the same ‘Details’ view:



Resetting Your Hopkins MyCloud Desktop From Citrix Storefront

While on the Favorites or Desktop Tab:

Click Details next to the Desktop icon:

Click Restart:

Click Restart when prompted:

**NOTE: Please wait 3-4 minutes before attempting to reconnect. This allows adequate time for your profile data to sync back to the server infrastructure.