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Hopkins MyCloud Desktop Known Issues Blog

 

https://mycloud.jh.edu 

Known Issues Blog

Cloud Services, July 6, 2017

Access configuration challenges (Applies to Hopkins MyCloud Desktop and Applications):

  • Inside the Hopkins Network: Use full Citrix Receiver (4.5 Enterprise Push w/ Start Menu).
    • HTML5 (Web Only Client “Light Version”) does not work internally at this time.
      • Workaround: Use full Citrix Receiver client.
  • External to the Hopkins Network:
    • Most stable connection methods
      • HTML5 (Web Client “Light Version”)
      • VPN with full Citrix Receiver (see below)
  • Stand-alone Citrix Receiver will not work externally without VPN.
    • When using Citrix Receiver without VPN, a 20 minute idle timeout is imposed on the Storefront page. When the 20 minute threshold is reached, all open sessions to Citrix will close regardless of activity. This applies to Hopkins MyCloud Desktop and applications.
      • Workaround: Once you are into the Hopkins MyCloud Desktop, close the browser window that has the instance of Storefront open. This prevents the “idle” timeout, and your MyCloud desktop session will remain stable.
    • Clicking the application icons multiple times in Storefront does not launch the application.
      • Workaround: Use the HTML5 (Web Client “Light Version”) which will launch the app immediately from Storefront.

MyCloud Desktop:

  • Windows 10: Default browser not saving
    • Workaround: None. This will be corrected in a future release of Citrix User Profile Management.
  • Windows 10: Outlook Hyperlinks will not launch directly from emails.
    • Workaround: Manually copy & paste hyperlinks from email directly into a web browser search bar. Internet Explorer 11 or Google Chrome (Edge is currently unsupported).
  • Manually mapped printers not persisting between sessions
    • Workaround: Printer pass-through from the local machine to the Hopkins MyCloud Desktop is functioning as intended. Retention of a manually configured printer will be corrected with a future release.

Citrix Receiver:

  • Preferred version of Citrix Receiver is v4.5 w/ Start Menu. (Provided by SCCM Enterprise software distribution).
  • Windows:
    • Win7: Applications in Start Menu > “MyCloud” appear as multi-layered nested folders.
      • Workaround: This is temporary, until the migration to Receiver 4.5 is complete. There is no official workaround for this issue.
    • Win10: Start Menu > “MyCloud” apps appear flat, no nested folders.
      • Workaround: Use HTML5 Storefront from a web browser. This is a function of Receiver, and may be changed with a future release.
    • “mycloud.jh.edu” must be in the trusted intranet zone on managed devices to avoid authentication and/or missed auto detect of Receiver from within the browser.
      • Workaround: Add “mycloud.jh.edu” to trusted Intranet zone.
      • **NOTE: For unmanaged devices, “mycloud.jh.edu” should be placed in the trusted sites zone.
  • iOS device configuration (iPad, iPhone): ​My device only works inside the Hopkins network, or outside, but not both.
    • ​​WorkaroundConfigure Citrix Receiver on the device for internal access, then use VPN/WebURL externally, or configure the device externally only.
  • iOS device (iPad): input is laggy. When I type something on my iPad, it takes several seconds to appear on my MyCloud Desktop.
    • Workaround: This will be corrected in a future version release of Citrix Receiver for iOS devices.
  • Mac OS: My locally installed printers are not passing through to my MyCloud desktop.
    • Workaround: This will be corrected in a future version release of Citrix Receiver for Mac OS devices.
  • Android OS: There are known issues regarding connectivity when using Android tablets and smart devices.
    • Workaround: Currently Citrix Receiver for Android devices is a "best effort" regarding troubleshooting. We continue to work directly with the vendor in an effort to improve future releases of the software. 

Display Issues:

  • Win7: Display is blocky (chunky), the image "paints" when mousing over the screen, or color is not displaying properly.
    • Workaround: Windows updates should be performed on the local machine, including updating to the most current graphics card driver. This includes all critical, optional, and service pack updates for Windows 7.
  • Windows (All versions): Display is corrupted when expanding to multiple monitors.
    • Workaround: Both monitors need to be configured to the same scaling configuration. For example; 100%, 125%, etc. If the scaling differs between the individual monitors, this will corrupt the screen rendering inside the MyCloud desktop.