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Citrix Receiver Best Practices

Citrix Receiver is a standard requirement at Johns Hopkins.  It is used to access applications and virtual desktops throughout the institution.  This document will outline requirements, access methods and basic expectations of the Citrix Receiver.

Receiver versions

  • Windows version is currently 4.8 and it is recommended to be delivered via SCCM to ensure proper configuration.
  • Mac version 12.8.1 is currently supported.
  • iOS and Android versions are maintained on each app store and can be upgraded when newer versions are released.

Workstation Requirements

  • Workstations must maintain Hopkins standards by utilizing a current operating system, current security and system updates. These are essential to leverage the Receiver effectively.
  • All JH and User home systems must follow Microsoft Best Practice for obtaining Critical and Recommended Windows and vendor driver updates for all devices.
  • The Receiver should be installed by Systems Management methods to ensure proper configuration.
  • Policy should be applied to computers to place mycloud.jh.edu into the Local Intranet Zone.

Supported operating systems:

  • Windows 10 (including Windows 10 Anniversary)
  • Windows 8.1 (32-bit and 64-bit editions)
  • Mac OS 10.11.x and above
  • iOS 10.x and above
  • Android 5.x - Lollypop
  • Android 6.x - Marshmallow
  • Android 7.x – Nougat
  • Linux (Supported by best effort)

Supported Browsers:

  • Windows
    • Internet Explorer 11 (Enterprise Standard)* 
    • Latest Google Chrome 
    • Latest Mozilla Firefox
    • Microsoft Edge
  • Mac
    • Safari 7.0 or newer
    • Mozilla Firefox 22.x or newer
    • Google Chrome 28.x or newer
  • **Note: Many common browser issues can be resolved by clearing the browser cache.
    • Click HERE to download a guide explaining how to clear the browser cache on most common browsers.

Virtual Desktop

  • Receiver is pre-installed on virtual desktop in accordance with JH Standards.

Thin Clients

  • Thin clients should maintain current firmware and security patches.  Receiver should be no less than 2 versions behind current enterprise standard version.

Access Methods for Applications and Virtual Desktops

  • ​Internal Hopkins Network Access:
    • Access to applications and virtual desktops can be obtained by
    • Browser:  https://mycloud.jh.edu
    • Receiver via the Start Menu (All Apps -> MyCloud)
  • Remote Access Connectivity:
    • A stable and uninterrupted internet connection is required. An Internet connection of at least 1Mbps or greater is preferred.  To confirm your internet connection speed, we recommend Internet Speed Test.​
      • *Note: Some mobile hotspots can be unreliable under certain conditions and should only be used on a limited basis. 
    • Remote access is dependent on good network connectivity to mycloud.jh.edu. A good remote access experience depends primarily on two factors – bandwidth and latency.
    • Network latency should be 50ms or less for good results, 50-200ms will produce fair results and greater than 200ms will not function satisfactorily. Higher latency will reduce the responsiveness of the desktop, reduce fidelity of graphics and video, and may result in network disconnects.
    • Bandwidth should be 2 megabits per second (mbps) per user or greater. Remote sites with multiple people should be evaluated for network bandwidth consumption at peak and average usage.
    • Network firewall and ISP configuration must allow for unimpeded passage of Citrix related traffic. Technical information can be obtained from Citrix or Cloud Services if needed.

Citrix is accessible remotely using two methodologies:

  • Citrix Storefront:  https://mycloud.jh.edu
    • Designed for users integrated with JHED and already have authorized access to applications or virtual desktop.
    • Designed for remote access outside of the Hopkins network and home users.
    • The JHConnect VPN is not required or recommended for this access method.
    • Instructions for connecting can be found HERE.
  • LAN Admins/Desktop Support Staff:
    • There have been known issues with rendering in the Windows 7 operating system that is often corrected by updating to the latest hardware and video drivers.
    • Best practices call for the latest Windows patches and security updates on all systems.
    • Mac OS updates are also recommended as well as other Apple products.

Connectivity Options: HTML5 vs. the Citrix Receiver Client.

  • HTML access provides basic connectivity to MyCloud virtual desktop and Citrix XenApp applications. Limitations will include no pass through printing, scanning or other USB devices. Remote users would need to use the VPN and the receiver client to access these devices.
  • The installed Receiver client allows access to pass through printing, attached scanners and other USB devices (with the exception of data devices such as thumb drives) this is always available on campus.

 

Known Issues Blog

Access and Configuration:

  • Inside the Hopkins Network:
    • Full Citrix Receiver Support (4.8 Enterprise Push w/ Start Menu).
      • HTML5 (Web Only Client “Light Version”) does not work internally at this time.
  • External to the Hopkins Network:
    • Web Receiver or HTML5 “Light Version”
      • No Full Receiver Support from an external connection.
  • Desktop Session Timeout Values:
    • 12 hours to idle session disconnect.
      • Active MyCloud Desktop session is up on the screen with no customer input.
    • 24 hours to disconnected session logoff.
      • After the 12 hour idle disconnect, the inactive session will be gracefully logged off. 

MyCloud Desktop Image:

  • MSSoap Toolkit-Part of the app (WSDL Generator) doesn’t start properly
  • Microsoft Print to PDF:
    • When printing to PDF using Microsoft Print to PDF, where the naming convention of the file or folder uses a comma, the file is deleted by the operating system and is unrecoverable. 
      • ​Workaround: Refrain from using commas and other special characters when naming files and folders, or use and alternative PDF creator.

Citrix Receiver (JHM supported versions only):

  • Preferred version of Citrix Receiver for Windows is v4.8 w/ Start menu redirect. (Provided by Enterprise software distribution).
  • Windows:
    • Win7: Applications in Start Menu > “MyCloud” appear as multi-layered nested folders.
    • Win10: Start Menu > “MyCloud” apps appear flat, no nested folders.
    • “mycloud.jh.edu” must be in the trusted intranet zone on managed devices to avoid authentication and/or missed auto detect of Receiver from within the browser.
      • Workaround: Add “mycloud.jh.edu” to trusted Intranet zone.
      • **NOTE: For unmanaged devices, “mycloud.jh.edu” should be placed in the trusted sites zone.

MyCloud Print Functionality:

  • Some customers may experience difficulty printing after migrating to Hopkins MyCloud. Potential Affected Workflows: Epic System Print, USB or local pass-through print capability.
    • Workaround:
      • Customers are encouraged to upgrade to the current JHM Enterprise SCCM Citrix Receiver v4.8 (Mac Receiver 12.8.1 via AirWatch) which will provide the appropriate print configuration.
      • Remove/replace old ica desktop shortcuts that contain any hard coded Cloud Apps configurations.
      • Access virtual desktop and applications directly through the Hopkins MyCloud web at https://mycloud.jh.edu .

Receiver for Windows:

  • Known issues in Citrix Receiver for Windows 4.5
    • The Shortcut options present in the Citrix Desktop Viewer are not working when the session is opened in windowed mode [#510529]
    • In HDX 3D Pro enabled sessions running at 50+ FPS, the Desktop Viewer (CDViewer.exe) might exit unexpectedly, causing the user session to become unresponsive. [#597875]
    • When changing the orientation of a hosted application on Windows 10 Surface Pro devices a tooltip screen appears stating 'Exiting full-screen mode'. To resolve this issue, disable tip dialog messages by setting the following registry key:
      • HKEY_CURRENT_USER/softwareHKCU/software/citrix/ica client/keyboard mappings/tips
    • Use a value of 1 to disable tips, and use a value of 0 to enable tips; setting this registry key value to 1 disables all tips. [#608346]
    • When you add an account after upgrading from Version 4.2.100 of Citrix Receiver for Windows to 4.5, the account might no longer be visible. When attempting to add the same account, a prompt might appear, specifying that the account already exists. This occurs with non-admin users only. [#654017]
  • Known issues in Citrix Receiver for Windows 4.8
    • Citrix Receiver for Windows 4.8 contains all known issues that were present in Versions 4.54.6, and 4.7, plus the following, additional known issues:
    • When you configure Citrix Receiver for Windows with a PNAgent site, the Show Applications in Start Menu option in the Advanced Preferences > Settings Option > Application Display tab is grayed out. [#RFWIN-4600]
    • If you are a user with non-administrator privileges, the options to change the CEIP settings from Advanced Preferences > Data Collection are grayed out. [#RFWIN-6216]
    • On a VDA running on Windows Server 2016, when you launch an application or a desktop session, a black screen might appear for a few seconds on the native desktop screen. [#RFWIN-6231]
    • When you set Client Authentication to MANDATORY in the NetScaler Virtual Servers settings, launching a XenApp or a XenDesktop session with a smart card might fail. [#RFWIN-6402]
    • On a Surface Pro device, the external keyboard and mouse might not function when you undock the device and dock it again. [#HDX-9067]
  • Known issues in Citrix Receiver for Windows 4.9 LTSR CU1
    • Citrix Receiver for Windows 4.9 contains all known issues that were present in Versions 4.54.6,4.74.8, plus the following, additional known issue:
    • With Framehawk enabled, the wfica32.exe process might exit unexpectedly when you attempt to log on and off continually. [#LCMRFWIN-704]
  • Known issues in Citrix Receiver for Windows 4.10
    • Citrix Receiver for Windows 4.10 contains all known issues that were present in Version 4.54.64.7, 4.8, and 4.9, plus the following, additional known issues:
    • In a multi-monitor setup with each monitor set to different DPI, when you enable the relative mouse in a session, the mouse movement is not steady. As a workaround, set the DPI scaling only to 100% on both the monitors when using the relative mouse functionality. [#RFWIN-7187]
    • When you switch from tablet mode to desktop mode on a Windows 10 device, the desktop viewer turns unresponsive. [#RFWIN-7306]
    • Before using Citrix Receiver for Windows Version 4.10: Consider whether your organization uses the HDX RealTime Optimization Pack for Skype for Business or similar, third-party multimedia optimization applications that overlay the video locally on the device running on Windows. Examples of such applications include Cisco Virtualization Experience Media Edition for Jabber, Avaya VDI Communicator for One-X softphones, and others. The Citrix Receiver SDK, used by these applications, is not updated for this release and does not support DPI scaling on Windows 10 high DPI devices. [#RFWIN-7313]
    • In an IPv6 setup, connections to the NetScaler Gateway might fail. [#RFWIN-7316]
    • When DPI scaling is enabled and the monitor has a DPI greater than 100%, the images might be blurry. This is a result of scaling and is to be expected. [#RFWIN-7319]
    • In a session running in a multi-monitor setup with DPI scaling enabled, when you set the Preference > Display to either Scale to fit or Actual size, an offset behavior has been observed with the mouse when you resize the session to windowed mode. [#RFWIN-7329]
    • When you enable Framehawk on the VDA and DPI scaling on the client, and the DPI is not set to 100%, a gray border and offset mouse behavior is observed in the session. [#RFWIN-7365]
  • Known issues in Citrix Receiver for Windows 4.11
    • Citrix Receiver for Windows 4.11 contains some of the known issues that were present in Versions 4.5, 4.6, 4.7, 4.8, and 4.9,  4.10 plus the following, known issue:
    • On a 64-bit machine, when you launch a 32-bit instance of an app with a registry entry of %ProgramFiles%, the entry is expanded to C:\Program Files but not to C:\Program Files (X86)\. As a result, the 32-bit instance of the app launch falls back to a server instance launch. causing vPrefer to fail for that application. [#RFWIN-8025]

Receiver for Mac:

  • Known issues in Citrix Receiver for Mac 12
    • If a published Command Prompt is minimized when you disconnect from a session, the Command Prompt might not reappear when reconnected. [#411702]
    • HDX apps might turn black. If this happens, drag applications and close them by clicking where the close button should be located. [#426991]
    • Users with computers running OS X Mountain Lion (10.8) might see overlap on the string log on and down icon on the Receiver user interface. Users can click Log on or the user name string instead of the down icon if this occurs. [#504302]
    • In a multiple monitor configuration, seamless apps might move to the primary display when any display is reconfigured. [#506532]
    • Changing the viewer to full screen while the DirectX or OpenGL application is running might cause the cursor to disappear. [#510745]
    • SSL SDK might incorrectly flags a certificate chain as “expired” if multiple certificates are installed with some certificates being expired. Deleting expired certificates from the Keychain Access will fix this problem. [#511574]
    • When server language is set to traditional Chinese, users might not be able to input "[“ or “]" within a session. [#511877]
    • Moving the cursor does not change Lync status from Away to Available if the status change was due to the user being idle. Users must manually change the status to Available if this happens. [#512074]
    • Application names viewed on Receiver might not reflect updates on the Broker and StoreFront if the user subscribed to the apps before the updates occurred. Users can delete and resubscribe to the app if this occurs. [#515097]
    • Resizing a desktop window when a Windows logon message is displayed might make session inoperative. [#525833]
    • Sessions fail to launch when using a Gemalto .NET card smart card to authenticate to XenDesktop 5.6. [#550781]
    • When using a PIV smart card, Receiver fails to reconnect to a XenDesktop 5.6 session. [#550986]
    • When using OS X Mountain Lion (10.8) and upgrading Receiver 11.9 or 11.9.15 to Receiver 12.0, launching Receiver might cause both a new version of Receiver and an older version of Receiver to open. [#552496]
    • When using Google Chrome browser for OS X, double clicking the ICA file on the download bar might cause multiple ICA files to launch causing an error message. [#564961]
    • Users might not be able to change expired passwords when logging into a WI PNA account. [#568394]
    • The lower end of the XenDesktop toolbar button might get cropped out when user go into full-screen mode during a video call session. [#570480]
    • On OS X El Capitan (10.11), virtual desktops and apps don't display normally in Split View. [#582397]
    • In OS X Yosemite (10.10), the upgrade version of Safari might block Receiver as a pop-up window. Enabling pop-ups windows for Apps/Desktops to open will fix the issue.
  • Known issues in Citrix Receiver for Mac 12.1
    • Resizing a desktop window while the Windows logon message is displayed can make the session inoperative. [#525833]
    • You might see an error message after launching a virtual desktop from Chrome. [#564961]
    • Viewer is not sending correct keyboard layout to server, which can cause keyboard mapping issues. [#581829]
    • When smooth roaming a session to an OS X 10.11 (El Capitan) machine, the session may not reconnect successfully. Use the "Refresh Apps" menu command to reconnect to the session again if it fails the first time. [#601542]
  • Known issues in Citrix Receiver for Mac 12.2
    • Receiver may hang if multiple, concurrent sessions are running simultaneously while redirecting smart cards. [#511140]
    • Users may not be able to use the OS X Split View feature with HDX apps windows. [#637963]
    • When redirecting a USB CD/DVD drive with Generic USB Redirection, the drive may be ejected. [#645484]
    • Some USB devices may not work in a session if the USB Optimization policy is set to Capture. [#649082]
    • In some cases, the new USB device notification screen may be incorrectly displayed if a USB device is connected during the auto client reconnection process. [#649714]
    • Users may be prompted with a keychain prompt when connecting to an account after upgrading to Receiver for Mac 12.2. [#649885]
    • On systems running Mac OS X 10.9, smart cards may be inaccessible to the Microsoft Remote Desktop Client running inside an HDX session. [#650298]
    • Keystrokes made during the session reliability reconnection process may not be replayed once the session has reconnected. [#652154]
  • Known issues in Citrix Receiver for Mac 12.3
    • When a proxy server is configured on a user device, auto-client reconnection might fail with a VDA for Desktop OS. [#659683]
    • In an IPV6 environment, attempts to launch a session with Secure Socket Layer (SSL) enabled might fail. [#659700]
  • Known issues in Citrix Receiver for Mac 12.4
    • When using a proxy connection, communication over Enlightened Data Transport (EDT) fails. [#664725]
    • When using NetScaler Gateway configured for EDT with VDA version 7.11 or earlier, the connection to TCP fails because the fallback mechanism to TCP does not work. [#665617]
  • Known issues in Citrix Receiver for Mac 12.5
    • When using a proxy connection, communication over EDT fails. [#664725, #RFMAC-464]
    • Citrix Viewer might exit unexpectedly on macOS 10.12 while disconnecting a desktop from the menu bar. The issue also occurs if “Use All Screen In Full Screen” mode is selected while the desktop session is logged off. [#RFMAC-618]
  • Known issues in Citrix Receiver for Mac 12.7
    • With the “Enable Desktop Composition Redirection” policy enabled in a full-screen session, Citrix Viewer might experience graphical glitches. [#RFMAC-1078]
    • Citrix Viewer might exit unexpectedly when using the local Korean IME to send characters to an ICA session. [#RFMAC-1079]
    • On a Mac with a French Canadian keyboard, the circumflex character (^) is not mapped as expected when connecting to a Windows 7 VDA. [#RFMAC-1107]
    • UI elements in other languages on the Devices preferences pane might be truncated. [#RFMAC-1113]
  • Known issues in Citrix Receiver for Mac 12.8
    • With the “Enable Desktop Composition Redirection” policy enabled in a full-screen session, Citrix Viewer might experience graphical glitches. [#RFMAC-1078]
    • Citrix Viewer might exit unexpectedly when using the local Korean IME to send characters to an ICA session. [#RFMAC1079]
    • On a Mac with a French Canadian keyboard, the circumflex character (^) is not mapped as expected when connecting to a Windows 7 VDA. [#RFMAC-1107]
    • UI elements in other languages on the Devices preferences pane might be truncated. [#RFMAC-1113]
  • Known issues in Citrix Receiver for Mac 12.9
    • When two seamless applications are running, redrawing the application after moving the window might not work. [#RFMAC-1308]

Receiver for iOS:

  • Known issues in 7.0
    • On iOS versions 7.x and older, Citrix Receiver may exit unexpectedly when upgrading to Citrix Receiver 7.0 for iOS. Impacted users may either upgrade to iOS 9 or, if not possible due to the device, revert to the R1 version of the app. This version of Citrix Receiver is the 6.1.4 version of Citrix Receiver and is supported for fallback cases only. Search the App Store for "Citrix R1" to install. This version of Citrix Receiver will be a separate install from the current version already installed on the device. 
    • In some cases, a user may be unable to launch a session when NetScaler is setup to accept LDAP and Cert Policy while the client certificate option is set to Optional (under SSL parameters in the virtual gateway), and the user wants to use LDAP.  To resolve this issue, as a NetScaler administrator, create a second virtual gateway and set it to use LDAP as the sole authentication method or mandate client certificates. [#594045]
    • In some instances, a X1 mouse may experience problems (for example, zooming or pinching) when used with Microsoft Paint that was launched from an iPhone. [#590293]
    • When playing a video in an active session, bringing up the keyboard from the session toolbar may result in choppy video and audio performance. [#622430]
    • When an active session encounters a network interruption (for example, loss of a wireless access point), Citrix Receiver fails to display an error message indicating the cause of the disruption; the session reverts back to the Favorites screen. [#637957]
    • A session may display an error message indicating that an account cannot be added when you attempt to add a StoreFront account directly using a smart card. [#639441]
    • Audio and video synchronization may fail after disconnecting and reconnecting a network connection. [#641012]
  • Known issues in 7.0.1
    • When launching a second app or a desktop from a different server, or when not using the session sharing feature, users may encounter an error message (labeled 'Error 51').
  • Known issues in 7.0.2
    • In some cases, the Apps screen appears black after searching, switching between Favorites/Settings (and back to Apps), and then canceling search results. To resolve this issue, tap Favorites and then Apps to refresh the session screen. [#649485]
    • In some scenarios, attempts to connect via a Squid proxy server would fail resulting in desktop or published app launches to fail. To resolve this issue disable "Enable HTTP Proxy" from Receiver (Advanced) Settings. [#651489]
  • Known issues in 7.1
    • Applications disabled on the Delivery Controller still appear as available on the Apps list. [#654514]
  • Known issues in 7.2.2
    • In Presentation mode, the Citrix X1 Mouse might not open the hidden icons menu in the Windows taskbar. As a workaround, manually disable the keyboard in the Citrix Receiver toolbar. [#RFIOS-1759]
    • When using a Windows 10 desktop, tapping the touchscreen might not work on an iPad Pro (12.9-inch model) using the Custom Resolution Autofit High setting. As a workaround, use an external mouse or the virtual mouse in the Citrix Receiver toolbar. [#RFIOS-1766]
  • Known issues in 7.3
    • Smart card authentication might not work on iOS 11 devices. This issue is specific to iOS 11 and there is no workaround. [#RFIOS-1810]
  • Known issues in 7.5
    • When using a smart card, stores might not enumerate correctly when connecting through NetScaler 11.1 56.15.nc. For information on a workaround, see Knowledge Center article CTX231643. [#RFIOS-2316]
  • Known issues in 7.5.1
    • The Windows 7 VDA does not fit the screen when you select Auto-fit Screen on an iPhone X. [#RFIOS-2295]
    • The keyboard on the iPhone X might shift to the right in Landscape mode, making some buttons unusable. [#RFIOS-2451]
  • Known issues in 7.5.2
    • No new issues have been observed in this release.
  • Known issues in 7.5.3
    • No new issues have been observed in this release.

Receiver for Android:

  • Known issues in 3.6
    • The middle mouse button does not behave in a consistent way. This release supports two-button mice, and two-button mice with scroll wheels. [#499353]
      When Receiver for Android's Use predictive text setting is off, and you are using gesture typing (typing by sliding through letters), words do not show on-screen until the next word is started. The usability impact is that words can run together without a space in between. The suggested workaround is to enable the Receiver for Android Use predictive text setting. [#502503]
    • When working in Open GL mode, the session will be dropped without displaying the Automatic Client Reconnection (ACR) dialog. The log will contain the text "ACR is disabled by ReceiverViewActivity (OpenGL mode)". [#506483]
    • A generic error message, "General Problem. Try connecting again", is displayed when trying to launch an app in Receiver for Android, which does not have a trusted root certificate on the device. [#506936]
    • Cannot launch Receiver for Android in a specific docked configuration without a mouse. This has been seen with a Samsung S4 docked into a Samsung multimedia dock. When a mouse is added to the configuration, Receiver for Android launches and behaves as expected. The workaround is to add a mouse when docked in this configuration. [#512406]
    • Receiver for Android stops working when connecting to XenDesktop 7.0 server in MediaCodec with OpenGL in decoding and rendering mode. An example of a device which uses this mode by default is the Samsung Galaxy Note 10.1" 2014 edition. To work around this issue, configure XenDesktop 7.0 server to not use H.264 with lossless text. For more information, see Optimize graphics and multimedia delivery in the XenDesktop 7.0 Documentation. [#516465]
    • Support for ShareFile access from the Receiver for Android Settings tab will be removed in a future update. Please use the ShareFile app from your Android device.
    • Account creation fails for ASUS Nexus 7 devices running Android version 4.1.1. To prevent this issue, update the device to the latest Android software, such as 4.2.2.
    • On some Android devices, the Bluetooth Mouse right-mouse click continues to invoke the Back action, causing the Exit dialog box to appear unintentionally. This issue occurs only on devices with firmware that does not support the right-mouse click. [#331168]
    • In Receiver for Android 3.5, the Full VPN Tunnel feature is not supported when you use smartcard authentication. [#456657]
    • When you connect to an FIPS NetScaler while the "denysslreneg" policy is set to No or Frontend Client and "Client Authentication" is set to Optional, you may encounter the following error when you log in to Receiver.
    • When you log in to Receiver by entering "Domain\username" in the username field, you may receive a prompt that your username or password was incorrect . This prompt displays Domain\Domain\username in the username field. To resolve this issue, remove one of the domain name entries and log in again using the domain|username format. [#466022]
    • Smooth Roaming or Workspace Control is not supported on Android. It may work, but not reliably. [#68728673]
  • Known issues in 3.7
    • In the previous release, limited support was provided for mirroring the session display to a second display; a limitation existed where only devices whose resolution matched the display of the Android device were supported. At this release of Receiver for Android, this limitation has been removed - display devices whose resolution differ from the Android device are supported, with the following limitations: [#549471]
    • Session size is determined by the natural resolution of the attached display device; all other settings are ignored because the second display cannot scale the session image. In addition, requests to dynamically adjust the session resolution to match the resolution of an attached display are only partially supported. In such environments, connecting and disconnecting a second display will not allow you to request a resize of the session that observes the normal user settings.
    • Instability may occur when disconnecting a second display, causing Receiver to crash. It is suggested that when using a second display you connect it to your Android device before starting your session.
    • Display performance may be negatively impacted in the attached display; in some cases, the attached display may occasionally experience cosmetic faults, such as faulty display of the mouse pointer and tearing during window moves.
    • Some limitations apply to the user interface as displayed on the primary display of the Android device. For example, the mouse operates to a device's screen dimension, and not to secondary screens. Additionally, no toolbar is displayed on the device screen when screen mirroring is enabled. [#549471]
    • When attaching a secondary display, the screen resolution of the newly attached display is the same resolution as the device. This issue occurs when the connected device is docked after the session is initiated, and when the mouse is not attached to the dock. To resolve this situation, attach the mouse for the second session to return to the correct resolution. This issue applied specifically to the Samsung Galaxy Note II Multimedia Dock. [#541028]
    • Removing the mouse from a docked session causes the screen display on the device to rotate 90 degrees clockwise. Session orientation returns to normal after a short period of time. This issue applied specifically to the Samsung Galaxy Note II Multimedia Dock. [#541032]
    • When using screen mirroring to an external monitor using an AllCast dongle, no audio is heard when playing media files. This issue appears to be related to the capability of the display device; if a TV with speakers is used, audio output occurs through the TV. If a monitor with no speakers is used, the expectation is that speakers on the Android device would be used, however, this is not the case.[#544330]
    • Moving the magnifier to the outer most edge of the session image may cause the magnifier to display part of the unmagnified background image. [#542299]
    • On some occasions, closing a session may result in a run time exception. [#523824]
    • Maximum 'Pinch Out' level is not maintained after screen rotation. This event may occur after launching a session and using 'Pinch In' to attain the maximum desired view, and then rotating the device 90 degrees; after rotating the device a second time, the previously selected 'Pinch Level' is not maintained. [#538638]
    • The extended keyboard is erroneously activated in certain conditions; in some cases, this occurs when screen mirroring is stopped and the device is rotated, in other cases this may occur when the device screen is touched while screen mirroring is enabled. These issues may occur when the Android device is unable to determine whether the soft keyboard is showing; entering mirror mode by connecting another monitor fails to interpret the act of displaying the extended keyboard. [#545231]
    • Account creation fails for ASUS Nexus 7 devices running Android version 4.1.1. To prevent this issue, update the device to the latest Android software, such as 4.2.2.
    • On some Android devices, the Bluetooth Mouse right-mouse click continues to invoke the Back action, causing the Exit dialog box to appear unintentionally. This issue occurs only on devices with firmware that does not support the right-mouse click. [#331168]
    • In Receiver for Android 3.5, the Full VPN Tunnel feature is not supported when you use smartcard authentication. [#456657]
    • When you connect to an FIPS NetScaler while the "denysslreneg" policy is set to No or Frontend Client and "Client Authentication" is set to Optional, you may encounter the following error when you log in to Receiver.
    • When you log in to Receiver by entering "Domain\username" in the username field, you may receive a prompt that your username or password was incorrect . This prompt displays Domain\Domain\username in the username field. To resolve this issue, remove one of the domain name entries and log in again using the domain|username format. [#466022]
  • Known issues in 3.8
    • In Citrix Receiver for Android versions prior to 3.8 you could use the Settings button on the extended keys ribbon to add extra keys to, or remove unwanted keys from, the extended keys ribbon while in session.  The Settings button is not available in Citrix Receiver for Android 3.8.
    • To define the keys that appear on the extended key ribbon in session:
    • Outside of a session, from the Settings > Keyboard > Extended Keys menu, select or deselect keys.
    • The soft keyboard is displayed when a Bluetooth keyboard is in use. This is a 3rd party issue. [#580508]
    • You might see some screen corruption when launching and dragging apps. [#581138]
    • If you connect a second screen with an HDMI cable after the session has started, the screen displays gray. [#581153]
    • If you have touch optimized desktop enabled and rotate your device from portrait to landscaper, you may see a black screen. [#585695]
    • You may be unable to launch XenDesktop and XenApp 7.6 resources through StoreFront on Android 6 based Nexus 5 devices. [#595482]
    • When entering credentials while adding an account, ensure there is not a space at the end of the user name. [#597833]
    • When you use dual monitors, you may see screen corruption on the second monitor after moving your mouse around the screen. This is a 3rd party issue. [#599398]
    • After disconnecting from or reconnecting an HDMI cable to an AllCast device, Citrix Receiver may crash after restarting screen mirroring. [#599408]
  • Known issues in 3.13.6
    • No new issues have been observed in this release.
  • Known issues in 3.13.5
    • Citrix Receiver for Android might not launch a session when opening a downloaded ICA file from the browser. As a workaround, download a file explorer app from the Google Play Store, locate the file on your device, then open it directly. [#RFANDROID-2098]
  • Known issues in 3.13.4
    • No new issues have been observed in this release.
  • Known issues in 3.13.3
    • No new issues have been observed in this release.
  • Known issues in 3.13.2
    • The Pin to Phone option for adding applications and desktops to the phone screen does not work. [#RFANDROID-1896]
    • This version of Citrix Receiver for Android might not work properly with  NetScaler Gateway integrated with the XenApp Services and website.
      • As a workaround, do the following:
        • Tap “Log Off (all)” from Settings.
        • Tap "Switch Accounts" to go to the "Accounts" page.
        • Delete the store from the "Accounts" page.
        • Add the account again. [#RFANDROID-1900]
  • Known issues in 3.13.1
    • Disconnected sessions fail to launch when you add the account or tap Refresh on the menu. [#RFANDROID-1456]
    • Applications published on XenApp 6.5 do not launch. [#RFANDROID-1887]
    • The Pin to Phone option for adding applications and desktops to the phone screen does not work. [#RFANDROID-1896]
    • This version of Citrix Receiver for Android might not work properly with  NetScaler Gateway integrated with the XenApp Services and website.
      • As a workaround, do the following:
        • Tap “Log Off (all)” from Settings.
        • Tap "Switch Accounts" to go to the "Accounts" page.
        • Delete the store from the "Accounts" page.
        • Add the account again. [#RFANDROID-1900]

Windows OS Conflicts:

  • Win7: Display is blocky (chunky), the image "paints" when mousing over the screen, or color is not displaying properly.
    • Workaround: Windows updates should be performed on the local machine, including updating to the most current graphics card driver. This includes all critical, optional, and service pack updates for Windows 7.
  • Win10: Bug in the Microsoft Print to PDF function where document’s printed with commas in the file name prevent the document from saving as expected.  This bug only affects MS Print to PDF.
    • Workaround: Customers are advised to not use commas when printing a document to PDF using Microsoft Print to PDF