Services

Client Computing

Desktop Computing Services provides ongoing computer support for a wide range of departments throughout Johns Hopkins Medicine. These services are provided on a fee-for-service basis and are commonly referred to as “LAN Services.” The team provides support for more than 15,000 customers across 200 departments. Services include the following:

-          Assignment of a specific LAN Administrator or Desktop Technician for each customer
-          Access to a Desktop Manager and LAN/WAN Architect for technical planning and service management
-          Purchase guidance, setup, and configuration of PCs and mobile devices
-          Access to shared file space for departments and workgroups
-          Access to individual file space starting at 5GB
-          Automated software distribution for more than 150 applications used at Johns Hopkins
-          Deskside, remote control, and telephone assistance for most computer issues
-          Coordination of computer repair services
-          Installation of all important application and operating system updates
-          Protection against viruses and malware
-          IT consulting for any departmental IT project, including vendor liaison
-          Support for PC, Mac, and many mobile devices

For help with a computer system, contact the Help Desk at 5-HELP. A help desk agent will route your call to the correct support person or a manager for additional assistance.

Contacts

Desktop Computing Services
2024 East Monument Street, Suite 1-200
Baltimore, MD 21205
(410) 614-1544

Steve Sears, Director, Desktop Computing Services
Email: ssears@jhmi.edu     Tel: (410) 614-4921

Shanta Hayes, Manager, Johns Hopkins Medicine East Baltimore campus
Email: shayes4@jhmi.edu     Tel: (410) 614-6971

Ryan Perry, Manager, Regional Johns Hopkins Medicine Sites and East Baltimore
Email: rperry51@jhmi.edu    Tel: (410) 502-5933

Abdul Faieq, Manager, Clinical Workstation Network
Email: afaieq1@jhmi.edu      Tel: (410) 955-8627