Have you logged in to JHED (Enterprise Directory)?
To successfully activate a JHEM account, you must first go to JHED to find your JHED login ID (LID), then follow the first time login instructions to set up your password and secret question/answer combination. This login and password will be the same ones you use to log into JHEM.
Please follow the instructions in this Word document for assistance: First Time Login
The first time you click the JHEM link, you will have to accept the Terms of Service prior to accessing JHEM.