Have you logged in to JHED (Enterprise Directory)?
To successfully activate a JHEM account, you must first go to the myJH Portal to find your JHED login ID (LID), then follow the first time login instructions to set up your password and secret question/answer combination. This login and password will be the same ones you use to log into JHEM.
Please follow the instructions in this Word document for assistance: First Time Login
The first time you click the JHEM link, you will have to accept the Terms of Service prior to accessing JHEM.