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Outlook LIve and Mobile Devices

Accessing your Johns Hopkins Outlook Live Account with a Mobile Phone

Your phone must be running either Windows Mobile 5.0 or a later version or be compatible with Exchange ActiveSync. Mobile phones that aren't compatible with Exchange ActiveSync can only access e-mail messages through POP3 or IMAP4.

Windows Live ID

To connect your phone to Outlook Live you will need to enter your Windows Live user id and password.  This is different than your JHED login id and password.

Your Windows Live id is your Johns Hopkins "Login id@live.johnshopkins.edu".   

For example if your Johns Hopkins login id is jsmith99, your Windows Live id would be jsmith99@live.johnshopkins.edu.

Exchange ActiveSync

The exact steps required to set up your mobile phone for Exchange ActiveSync may vary, but these generic steps will assist you in setting up your mobile phone for Exchange ActiveSync. 

  1. On your mobile phone, launch the Exchange ActiveSync application or the phone's mail application and choose Exchange ActiveSync or Microsoft Exchange.

  2. Enter your Windows Live userid and password - LID@live.johnshopkins.edu

  3. Enter the Exchange ActiveSync server name - m.outlook.com.

  4. Finish setting up your account.

Microsoft has detailed information about accessing your e-mail on a mobile phone at http://help.outlook.com/en-US/140/ms.exch.ecp.EmailOnMobilePhone.aspx?r=ia&s=EDU_I_Own_Hybrid_E14_R4

Setting up Your Mobile Phone for POP3 or IMAP4

For information on setting up your phone with IMAP4 or POP3 go to Johns Hopkins Outlook Live IMAP settings

Apple iPhone/iPad & Exchange ActiveSync

  1. If this is the first e-mail account on your iPhone/iPad, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.

  2. Tap Microsoft Exchange.

  3. Tap in the E-mail box and enter your e-mail address (for example, lid@jhu.edu).

  4. Tap in the Username box and enter your LID@live.johnshopkins.edu.

  5. Tap in the Password box and enter your Windows Live password.

  6. Optionally, tap in the Description box and enter a short description for the account.

  7. Tap Next on the upper right corner of the screen.

  8. Tap in the Server box and enter m.outlook.com. If you are running software version 3.0, see below for instructions on how to find your server name.

  9. Tap Next.

  10. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.

  11. Tap Save.

  12. If you're prompted to create a new passcode, tap Continue and enter a numeric passcode. You'll need to enter the passcode twice.

    Caution:  If you tap Close, you'll need to configure your passcode in the iPhone/iPad Settings application before you can view your information on your iPhone/iPad.   If you are prompted to create a passcode and don't create one, you won't be able to send and receive e-mail. 

Apple iPhone/iPad version 3.0

The Apple iPhone and iPad running software version 3.0 requires you to use an alternate server name. To find that server name, sign in to your Windows Live account at the following address: http://outlook.com/live.johnshopkins.edu. After you sign in successfully, the address you entered will resolve to an address that contains the server name you need to use. For example, if the address resolves to https://pod51000.outlook.com/owa, enter pod51000.outlook.com for your server name.