Services

Mobility Information


The Mobility Support Team is committed to providing secure, convenient, dependable wireless access to time-sensitive information on a mobile device in an effort to enrich and improve our customers business needs by using the various mobile technologies, platforms, and solutions in our ever changing environment.

Mobility Support Guidelines

Information in your Exchange/Outlook mailbox can be bi-directionally synced between your mobile device and Outlook client through a wireless connection using either the Blackberry Enterprise Server (BES), Microsoft Exchange ActiveSync, or using a POP/IMAP connection.

I. Mobile Device Setup Options


A. The Blackberry Enterprise Server (BES)

The BES is a platform that connects your Blackberry mobile device to your Exchange/Outlook mailbox. This connection allows real-time syncronization of your entire Exchange/Outlook mailbox. This includes email, calendar, and contacts.

For additional Blackberry/BES Information and Setup (Click Here)


B.Microsoft Activesync

Is an over-the-air synchronization method used primarily for iPhone, Droid and Windows Mobile Devices (v5.0 or higher). Other devices that have ActiveSync installed or provide support for Activesync can be used as well. Please check with your device manufacturer for Activesync availability.

For additional ActiveSync Information and Setup (Click Here)

II. General Use Information             

A. Hopkins Wireless Connectivity - To access the Hopkins wireless network, you must first register your device with JHARS. For more information (Click Here)

B. Device Ordering:

For a list of recommended mobile devices by carrier (Click Here)

To access the Telecom Order Site (Click Here)

C. Password - a secure password will be required on all managed devices once they are activated in our enviroment

D. Lost Mobile Device - Lost or stolen devices must be reported immediately. Please contact the Mobility Support Team directly or contact the HelpDesk

E. Leaving the University or Hospital - If you are leaving Johns Hopkins please contact the Mobility Support Team or HelpDesk and return any corporate owned devices so that your account can be deleted from the server, the service billing stopped, and if neccessary the data can be wiped from the device

F. Device Accessories - All device accessories or replacement equiptment must be purchase by the customer directly or through the Telecom Department.

G.Contacts:

Service Billing: Linda Bihun-Werner (lbihunw2@jhu.edu)

Device Support: Please submit a ticket using the HelpDesk tool (http://my.johnshopkins.edu) or call the HelpDesk (410-955-Help)