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Mobility Information

The Mobility Support Team is committed to providing secure, convenient, dependable wireless access to time-sensitive information on a mobile device in an effort to enrich and improve our customers business needs by using the various mobile technologies, platforms, and solutions in our ever changing environment.

Mobility Support Guidelines

Information in your Exchange/Outlook mailbox can be bi-directionaly synced between your mobile device and Outlook client through a wireless connection using Microsoft Exchange ActiveSync.

I. Mobile Device Setup Options

A. Microsoft ActiveSync

Is an over-the-air synchronization method used primarily for Apple iPhone, iPad, Google Android and Windows Mobile Devices. Other devices that have ActiveSync installed or provide support for ActiveSync can be used as well. Please check with your device manufacturer for ActiveSync availability.

For additional ActiveSync Information and Setup (Click Here)

II. General Use Information             

A. Hopkins Wireless Connectivity - To access the Hopkins wireless network, you must first register your device with JHARS. For more information (Click Here)

B. Device Ordering:

For a list of recommended mobile devices by carrier (Click Here)

To access the Telecom Order Site (Click Here)

C. Password - a secure password will be required on all managed devices once they are activated in our enviroment

D. Lost/Stolen Mobile Device - Lost or stolen devices must be reported immediately.  

  • For on-campus incidents, contact the Corporate Security Office at your site.  Contact information for the different campus offices can be found here
  • For off-campus incidents, please contact your local police precinct to file a report.  Once a report has been filed, provide that information to the Corporate Security Office on your campus.

E. Leaving the University or Hospital - If you are leaving Johns Hopkins please contact the Mobility Support Team or HelpDesk and return any corporate owned devices so that your account can be deleted from the server, the service billing stopped, and if neccessary the data can be wiped from the device

F. Device Accessories - All device accessories or replacement equiptment must be purchase by the customer directly or through the Telecom Department.


Device Support: Please submit a ticket using the IT Help app within the Helpdesk item in the left column of the myJH Portal or call the HelpDesk (410-955-Help)

III. Device Password Change

A change to your JHED security password will cause your device to stop syncing with your Exchange/Outlook mailbox. In order to resolve this problem please read through the information below:

Once you have successfully setup/activated your device to sync with your Exchange/Outlook mailbox you will need to change the mailbox authentication password on your device as well.

  • This only applies if you have a mobile device that you have setup to sync with your Hopkins Exchange/Outlook mailbox.


We have created "How-To" instructions for both Apple IOS devices (iPhone, iPad) as well as Google Android devices to assist with the password change process. Please click on one of the device specific links below to access these documents.

(Click Here) for Apple iOS instructions

(Click Here) for Google Android Instructions