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Getting More Help / Contact Us

If you are having a problem with your computer or the network, there are several ways available to get help. With each method, you should be prepared to provide as much information as possible.  

  1. Explain the problem you are having with your computer or network connection.
  2. Let us know when the problem began.
  3. Explain what you were doing when you noticed the problem, when and how often the problem occurs.
  4. Provide contact information, including your phone number, an e-mail address, and your building and room number.
  5. Please give times when you will be available for a technician to contact you about your issue.

Method 1: Phone

One way to get help with a IT related issue/problem is to call the Johns Hopkins IT Help Desk.

Phone Number: 410-516-HELP (410-516-4357)

This number is available 24 hours a day, 7 days a week. If your issue can not be resolved over the phone, you should be given a trouble ticket number which you should remember and refer to if you need to contact the Help Desk again about the problem.

Method 2: Online

Another way to get in touch with the Johns Hopkins IT Help Desk is to submit a ticket online. To submit a Help Desk Incident ticket online instead of by phone, go to the myJH Portal.

Please log on using your Hopkins ID (JHED LID) and Password. Click on the "Helpdesk" icon located in the left column. Within this section, select the "Report a Problem" item to create a Help Desk ticket/submit a self-service ticket. Input the information required, and any necessary information you feel could be needed, and click the 'Submit' button to send your issue to the IT Help Desk personnel. Note: You will get a ticket number confirmation by e-mail reply.

Method 3: In Person

Another possible way you can resolve an an issue is by visiting the Technology Center located in the basement of Garland Hall. If possible, please bring the device you are having trouble with so that a technician can take a look at it.

You may come to the Technology Center anytime during these hours:

Monday - Friday   9am - 4pm

Saturday - Sunday   Closed

 

Feedback

Would you like to:

  • Ask a general question or make a comment regarding ResNet service or support?
  • Give kudos about the service/support a ResNet technician provided to you or otherwise evaluate their perfomance?
  • Escalate a ResNet problem and speak with a Manager? 

To contact a member of the ResNet Technical Support staff, in regards to Homewood Residential Wired and/or Wireless Network connectivity, please send an email to resnet@jhu.edu  (*This is not the main IT Help Desk e-mail.  Please look at Method 1 or 2 above to get in touch with the IT Help Desk directly about JHED Account and/or other inquiries)