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Services

Customer Services

Customer Services

Customer Services is composed of four groups – Technical Assistance, Student Technology Services, Software Licensing and Distribution and Service Request. All four groups provide second level and direct customer support for the faculty, staff, and students of most of the Johns Hopkins entities. Second level support is defined as a problem or request that requires enhanced assistance and/or is beyond the Support Center’s expertise.

Technical Assistance is located at multiple sites in order to provide a quick turnaround of any problem that may arise. A few examples areas may include network connectivity, mobile computing, desktop application support, VPN, and Email. 

Student Technology Services not only provides support to our student population, but also provides programs of instruction and multiple publications.

Software Licensing and Distribution provides a centralized tracking facility to acquire software licenses, media, and/or documentation at reduced pricing. Many titles are available to faculty, staff, and students and may cover home-use and non-educational entities.

Service Request is designed to assist our customers with IT related requests and/or projects for services from the design phase to the completion phase. Examples include network connectivity in new buildings, wireless implementation, data jack activations, and the ordering of new equipment, to name a few. 

Melissa Wisniewski,
Director of IT Customer Services
Johns Hopkins @ Homewood,
3400 N. Charles St.,
Suite 020, Garland Hall
(410) 516-4015
missyw@jhu.edu