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Services

Telecommunications

The Telecommunications Services Department provides telecommunications services for Johns Hopkins Medical Institutions and Johns Hopkins University. We manage telecommunications facilities at East Baltimore, Bayview Medical Center, Homewood, Eastern, Mount Washington, and various locations in Maryland and Washington, D.C.

Our mission is to ensure that faculty, staff, students, patients, and visitors have reliable and convenient telecommunications services and equipment. Management and staff are dedicated to providing our customers with prompt and friendly service.

News and Alerts

  • NEW -- Effective September 2012, a Telecommunications Order Processing charge of $25 will be applied to each Telephone Service Request that involves software programming of existing services.  This applies to:
    • Line swaps and changes to line appearances of telephone lines
    • Voicemail activations when added to existing telephone lines
    • Additions and/or rearrangements to V-E-mail, RightFax, Call Center Agents, IP Agent/Softphones, and EC500.
  • NEW - Employee at-home discounts for bundled voice, Internet, TV services with Verizon

Repair - CALL 443-287-4663, Option 1

Repairs include no dial tone, broken phones (need to buy new telephone), need new phone jack cable.


Work Orders and Telephone Service Requests

Please click on the appropriate form icon to access the Homewood Work Order E-mail or the East Baltimore Telephone Service Request Form.

Homewood

East Baltimore

Homewood; Eastern High, Mt. Washington, Washington, D.C.; White Marsh; Candler; Wyman;
N & S Charles St.; Columbia; Dorsey, Harbor East; Keswick

                   East Baltimore locations of School of Medicine, Public Health, Nursing; JHH; JHCP Peabody, Bayview
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